Considering Miss Nella products are primarily children's cosmetics, nail polishes, and personal care items, the return policy needs to be very clear about hygiene and safety.

Here is your Refund & Return Policy arranged with professional formatting, ready to copy and paste.

Refund & Return Policy

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it.

• Unworn or unused, with tags, and in its original packaging.

• Accompanied by the receipt or proof of purchase.

Note for Cosmetics: Due to the nature of our products (nail polishes and makeup), items must be unopened and seals must be intact to qualify for a return due to hygiene and safety reasons.

3. How to Start a Return

To start a return, please contact us at info@missnella.ae.

• Return Address: Red Crescent Warehouse - 18, 6th St, Al Quoz First, Al Quoz, Dubai, UAE

• Phone: 04 354 2255

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Damages, Issues & Exceptions

• Damages: Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

• Non-Returnable Items: We cannot accept returns on:

  • Personal care goods: Used or opened beauty products (cosmetics, nail polishes, etc.).

  • Custom products: Special orders or personalized items.

  • Hazardous materials: Flammable liquids or gases.

  • Sale items and Gift Cards.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still be in its original, unused condition and packaging.

7. Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved.

• Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

• Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

• Support: If more than 15 business days have passed since we approved your return, please contact us at info@missnella.ae.